Your profile’s Direct. The agent replies to customers in Direct, and if a customer wrote from an ad, the ad’s name is shown in the chat and the lead.
DirectAd labels
Customers write where they like.
You reply in one place.
Instagram, Facebook, Telegram and your website come together in one feed. One agent answers in every channel — from your knowledge base and by your rules.
Four channels today.
WhatsApp is next.
Messenger for your Facebook Page. The same agent, the same knowledge base and a shared chat feed.
Messenger
Telegram
Your own bot with a token from @BotFather, or Telegram Business on your personal number (requires Telegram Premium) — customers write to you as usual. You connect one of the two.
BotTelegram Business
Your website
A chat widget for your site — one line of code. A visitor asks a question, the agent answers and saves the lead.
WidgetOne line of code
WhatsApp Soon
The official WhatsApp Business API — no grey gateways and no risk of the number being blocked. The connection is in preparation.
One feed
Chats from every channel in one window — with filters “Agent”, “Waiting for a manager” and “Solved”.
About the workspaceOne agentOne agent —
One agent —
in every channel.
One name, one knowledge base and one set of rules for all channels. The workspace shows where the agent replies, and it can be switched off in any channel with one toggle.
While the agent is off in a channel, messages still arrive in the shared feed and you reply yourself.
What the agent doesChannels · GorizontExample
- InstagramAgent replies
- TelegramAgent replies
- FacebookAgent replies
- WebsiteAgent off
Set up in one evening.
No developer needed.
We’ll help you set up- 01
Connect a channel
Instagram and Facebook — sign in with your account, Telegram — a token from @BotFather or Telegram Business via a link from your workspace, your website — one line of code.
- 02
Tell us about your business
Answer the wizard in plain text. It builds the agent’s knowledge base.
- 03
Set the rules
Describe how the agent should talk and when to hand a chat over to a person.
- 04
Test and switch on
Check the agent’s answers before launch: write to it as a customer, fix the knowledge base and switch it on.
Customers are already
in messengers.
1Bpeople message businesses in Meta messengers every week.Meta, 2022
73%prefer to message a business rather than call.Kantar for Meta, 2025
14.1MInstagram users in Uzbekistan, +42% in a year.DataReportal, Digital 2026
90%of customers rate an immediate response as important.HubSpot Research, 2018
Questions
about channels.
Ask yours on TelegramDo I need a developer?
No. Instagram and Facebook connect by signing in with your account, Telegram with a token from @BotFather or Telegram Business via a link from your workspace, and your website with one line of code.
Can I connect Telegram on my personal number?
Yes, through Telegram Business — it requires Telegram Premium. Or create a separate bot in @BotFather and connect its token. Only one works at a time: the bot or Telegram Business.
Can I see which ad a customer came from?
Yes. If a customer wrote from an Instagram or Facebook ad, the ad’s name is shown in the chat and in the lead.
Can I switch the agent off in one channel?
Yes. There is one agent for the whole business, with a shared knowledge base and rules, but it can be switched on or off in each channel separately.
Can I connect WhatsApp already?
Not yet. The official connection via the WhatsApp Business API is in preparation. Instagram, Telegram, Facebook and your website are available now.
More sales.
Less routine.
Let Mated take the first reply.
Let’s get started3 days freeNo card · up to 100 AI answers a day
