How to answer customers at night and keep sales
Your manager is online 45 of the 168 hours in a week. How to cover the other 123 on Instagram and Telegram without night shifts or “we’ll reply tomorrow”.
5 min readSelling in chats.
Practice and breakdowns.
How to answer customers faster, keep every lead and set up an agent you can trust with the first reply.
How to choose a plan: counting AI answers a month
What counts as one AI answer, how many answers Start and Business include, how to estimate your volume and when to add answers with the slider.
5 min read
How to prepare a knowledge base for an AI agent
What to put in the knowledge base, how to write down prices and schedules and what the agent must not do, shown on Gorizont, a fictional training center.
5 min read
When an AI agent should hand a chat to a person
Discounts, complaints, questions the knowledge base can’t answer: when the agent should call a manager, how to write the rules and keep the customer.
5 min read
CRM for chat sales: from message to deal
How to turn Instagram and Telegram messages into leads and deals: pipeline stages, lead details, team rules and what to watch in analytics.
5 min read
Team roles in a sales chat: who does what
Owner, setup specialist, manager, operator and analyst: how to split access to chats, the agent and billing so nobody breaks the setup or sees too much.
5 min read
More sales.
Less routine.
Let Mated take the first reply.
Let’s get started3 days freeNo card · up to 100 AI answers a day
