Inbox
Instagram, Telegram, Facebook and your website in one feed. Filters: “Agent”, “Waiting for a manager” and “Solved”.
One workspace
for every chat.
Chats from Instagram, Telegram, Facebook and your website, leads, CRM and analytics — in one place. The AI agent answers customers, and you see every conversation.
GorizontHomeInboxLeadsCRMAI agentChannelsKnowledge baseAnalyticsInboxExample
AllAgentWaiting for a managerSolved
M
MadinaHow much is English for a 9-year-old?
AgentT
TimurDo you have an evening IELTS group?
AgentN
NodiraCan I pay in installments?
Waiting for a managerJ
JasurThanks, I’ll come to the trial lesson
SolvedThe workspace interface is currently in Russian; this example is translated.
Everything that happens with customers.
On one screen.
Leads
Created automatically when a chat has a contact or a clear intent. Each gets a short summary of what the customer asked about, plus an ad label if they came from an ad.
CRM
A kanban board with your own stages, deal cards with amounts, chat history and customer contacts.
Analytics
Incoming chats, agent replies, leads and conversion by period and channel. AI answer usage is always visible.
AI agent
Answers from your knowledge base, turns chats into leads and calls a person when needed.
What the agent doesKnowledge base
The setup wizard builds it from your answers in plain text. Check the agent’s answers before launch.
How to build itChannels
Instagram, Facebook, Telegram and a website widget. WhatsApp is coming soon.
All channelsTeam Soon
Employees with different rights: some answer customers, others set up the agent.
Roles and rightsInboxEvery conversation
Every conversation
in sight.
The agent replies first, and you see the whole conversation. Need a person? Take over the chat: while a manager is replying, the agent stays silent.
- One feed for all channels
- Filters: “Agent”, “Waiting for a manager” and “Solved”
- “Return to the agent” takes one tap
Madina · Instagram DirectExample
Hello. How much is English for a 9-year-old?
Hello. The course for children aged 7–12 is 450 000 UZS a month: 8 lessons of 90 minutes. Shall I book you a free trial lesson?
Yes. Can I pay in installments?
Question about installments — the administrator takes over
Take overReturn to the agent
Leads and CRMLeads appear
Leads appear
on their own.
When a contact or an intent appears in the chat, the agent saves a lead with a short summary. Then it moves through the stages of your pipeline.
- New lead notifications in Telegram via @helpmated_bot
- Deal card with chat history and contacts
- Analytics by period and channel
CRM · GorizontExample
New
Trial lessonMadinaEnglish for children
IELTSTimurEvening group
In progress
InstallmentsNodiraEnglish for adults
Enrolled
GroupJasurIELTS · 890 000 UZS
iOS app
Mated in your pocket.
The iPhone app is already on the App Store. On Android, the workspace works fully in the phone’s browser.
- A push notification for every new lead
- From a notification straight to the right chat
- All channels in one chat feed
- Take a chat over from the agent with one tap
12:42Mated · nowNew leadMadina · English for children, trial lessonOpen chatMated · 5 minNew leadTimur · IELTS, evening groupExample
Mated · nowNew leadMadina · English for children, trial lessonOpen chatMated · 5 minNew leadTimur · IELTS, evening groupA solid foundation.
For you and your customers.
SMS code sign-in
Signing in on a new device is confirmed with a one-time SMS code. A password reset ends all sessions.
Isolated data
Your business’s chats, leads and knowledge base are kept apart from other accounts’ data. Role-based access is coming soon.
Data protection
Encryption in transit (HTTPS). Passwords are stored only as irreversible hashes. Encrypted database backups every night.
Law and order
Data is processed under the Law of Uzbekistan “On Personal Data” (ZRU-547). Account and data deletion on request.
Privacy
More sales.
Less routine.
Let Mated take the first reply.
Let’s get started3 days freeNo card · up to 100 AI answers a day
