Public offer

This public offer (the “Offer”) is a proposal by the individual entrepreneur (YaTT) XASANOV SHAXZOD RUSTAM O‘G‘LI (the “Executor”) to any person (the “User”, “you”) to enter into an agreement for the use of the Mated service on the terms set out below. The Service is available on the mated.one website, in the workspace and in the Mated mobile app for iOS. The Executor’s details and contacts are given in Section 16.

The Offer is a public offer within the meaning of Article 369 of the Civil Code of the Republic of Uzbekistan and has been drawn up in accordance with the Civil Code of the Republic of Uzbekistan and the Law of the Republic of Uzbekistan “On Electronic Commerce”. Any of the following actions constitutes acceptance of the Offer: registration in the Service, the first login to an Account created for the User by the Executor, any other commencement of use of the Service, or payment for the Executor’s services. From the moment of acceptance, the agreement between the Executor and the User is deemed concluded on the terms of the Offer in full. If you do not agree with the Offer, do not register in the Service, do not use it and do not pay for the services.

The Offer is drawn up in Russian. The texts of the Offer in Uzbek and English are translations; in the event of any discrepancy between the texts, the Russian text prevails.

1. Terms and definitions

Service (Mated) — an online service provided under the SaaS model for automating correspondence with customers on Instagram, Facebook, Telegram and in a website chat widget, operating an AI agent, processing leads (inquiries) and maintaining a CRM.
Website — the mated.one website.
Workspace — the User’s interface of the Service on the Website and in the Mated mobile app for iOS.
Account — the User’s account in the Service, linked to the User’s mobile phone number.
Channel — an Instagram, Facebook or Telegram account or bot of the User connected to the Service, as well as the chat widget on the User’s website.
Customers of the User — persons who write to the User through the connected Channels, as well as persons whose data the User uploads to the Service from connected integrations (for example, Unicore).
AI Agent — a function of the Service that automatically replies to Customers of the User in the Channels according to the User’s settings and knowledge base.
AI Answer — one message sent by the AI Agent to a Customer of the User. Messages written by the User and the User’s employees are not AI Answers.
Plan — the set of functions, limits and payment terms chosen by the User.
Answer Package — the number of AI Answers for each month (30 calendar days) of the Paid Period that is included in the paid Plan.
Extra Answers — AI Answers that the User purchases in excess of the Answer Package.
Paid Period — the term for which a Plan has been paid: a month (30 calendar days) or a year (365 calendar days).
Balance — the monetary remainder on the Account formed under the previously applicable terms of the Service, under which the User topped up the Account with money (if there is such a remainder).
Uzum Checkout — the payment service of Uzum Bank through which the Executor accepts payment by bank cards.
Content — texts, images, files, knowledge bases and other materials that the User places in the Service or that are processed in the Service on the User’s instructions, including correspondence with Customers of the User.
Business Day — any day from Monday to Friday, except non-working public holidays established in the Republic of Uzbekistan.

2. Subject matter

2.1. The Executor grants the User access to the functionality of the Service under a simple (non-exclusive) license to the extent of the chosen Plan and, without a paid Plan, to the extent specified in clause 4.8.

2.2. The Service is provided on an “as is” and “as available” basis. Access is provided via the Internet; the User is responsible for providing the necessary equipment and Internet connection.

2.3. For the Channels on Instagram, Facebook and Telegram to work, the Service uses the official interfaces (APIs) of the Meta and Telegram platforms. The availability and capabilities of these Channels depend on the rules and technical limitations of these platforms.

3. Registration, Account and login

3.1. To use the Service, the User creates an Account: enters a name, a mobile phone number and a password and confirms the number with an SMS code. The Account is created after the number is confirmed. An Account may also be created by the Executor at the User’s request. In this case, the Executor gives the User the password, and on the first login, as on any login from a new device, an SMS code is requested (clause 3.2).

3.2. The User logs in to the Account with the phone number and password. When the User logs in from a new device or browser, a one-time SMS code valid for 10 minutes is also requested. After the code is entered, the device (browser) is remembered as trusted for 180 days: during this period, the User logs in from it with the phone number and password, without a code.

3.3. The password can be reset with a code sent by SMS to the Account’s phone number. After the password is changed, all open sessions of the Account are ended and its trusted devices are cleared.

3.4. The User undertakes:

to provide accurate and up-to-date information;
to keep the password and confirmation codes secret and not to disclose them to third parties;
in the event of any unauthorized access to the Account, to notify the Executor immediately using the contacts in Section 16 and to change the password.

3.5. The User is responsible for all actions performed in the User’s Account, including by persons who have obtained access to the Account with the User’s knowledge or through the User’s fault.

3.6. Persons who have not reached the age from which the legislation of the Republic of Uzbekistan allows contracts to be concluded independently may use the Service only with the consent of their legal representatives.

4. Plans and prices

4.1. The current list of Plans, their prices, the size of the Answer Package, the number of team accounts and the set of functions are shown on the Website on the “Pricing” page and in the Workspace. As of the date of this version, the “Start” and “Business” Plans with a fixed monthly price are available, as well as a Plan with individual terms (“Turnkey” on the “Pricing” page), the price and content of which are agreed with the Executor.

4.2. The price of the services, the size of the Answer Package and the price of Extra Answers are determined by the data shown in the Workspace before payment (clause 5.2). If they differ from the information on the Website, the data shown before payment apply. After payment, the price of the paid period and of the purchased Extra Answers does not change.

4.3. A Plan with a fixed price can be paid for a month or for a year. If a Plan is paid for a year, a discount applies to the Plan price; its size is shown on the Website and in the Workspace before payment. The annual discount does not apply to Extra Answers.

4.4. The Paid Period begins at the moment the Plan is activated (clause 5.5). If the User pays for the same Plan before the current Paid Period ends, the new period is added to the remaining term. If the User pays in the Workspace for a different Plan before the current Paid Period ends, the new Plan applies from the moment of its activation and the previous Plan terminates; the unused part of the payment for the previous Plan, calculated in proportion to the days remaining in its Paid Period, is, at the User’s request, credited towards payment for the next period or refunded in accordance with Section 6.

4.5. Each paid Plan includes an Answer Package. The Answer Package is provided anew for each month (30 calendar days) of the Paid Period; the part of the Answer Package not used during a month expires at the end of that month and is not carried over to the next month. An AI Answer that could not be delivered to a Customer of the User is not counted.

4.6. In excess of the Answer Package, the User may purchase Extra Answers in a quantity of 100 answers or more. The price of one Extra Answer and the total amount are shown in the Workspace before payment. Extra Answers do not expire: they remain on the Account until used, including in the following months and after the Paid Period ends, for as long as the Account exists.

4.7. AI Answers are counted in the following order: first against the Answer Package, then against Extra Answers. When these have been used up, the AI Agent stops sending answers until Extra Answers are purchased, the next month of the Paid Period begins or a new period is paid for.

4.8. Without a paid Plan, a registered User has access to a limited set of functions of the Service, for example testing the AI Agent’s answers in the sandbox. In this case, the AI Agent does not send answers to Customers of the User in the Channels, except during a trial period if the Executor has granted one. The set of such functions is determined by the Executor and may change.

4.9. The Executor may change the Plans, prices and Plan terms by giving notice of this through the Service or on the Website. New prices and new Plan terms (the size of the Answer Package, the number of team accounts, the set of functions) apply only to periods and purchases paid for after the changes take effect.

4.10. A switch to another Plan before the end of the Paid Period may also be arranged upon a request sent using the contacts in Section 16. The Executor recalculates the price: the unused part of the payment for the previous Plan, calculated in proportion to the days remaining in the Paid Period, is credited towards payment for the new Plan. If the new Plan is more expensive, the User pays the difference; if it is cheaper, the difference is, at the User’s choice, credited towards payment for the next period or refunded in accordance with Section 6.

4.11. Trial period. The Executor may grant the “Start” Plan free of charge for the period and with the daily limit of AI Answers shown on the Website. A trial period is granted once per Account (phone number), regardless of the number of business profiles in it. During the trial period, AI Answers are counted first against the daily limit and then in the order set out in clause 4.7; the trial period does not include an Answer Package. After the trial period ends, clause 4.8 applies.

5. Payment procedure

5.1. Payment is made in the national currency, Uzbek soums, through the Uzum Checkout payment service (Uzum Bank) with Uzcard, Humo, Visa and Mastercard bank cards. Under the Offer, the Executor accepts payment only through Uzum Checkout; any other payment procedure is possible only under a separate agreement (clause 5.8).

5.2. Before the User proceeds to payment, the Workspace displays the Plan and the period, the size of the Answer Package, the number and price of Extra Answers (if they are being purchased), the payment institution’s fee and the total amount to be charged including the fee. The payment institution’s fee is added on top of the price of the services and is paid by the User; as of the date of this version, it is 2.5% of the price of the services. The fee is the payment institution’s charge for processing the payment and is not part of the price of the Executor’s services.

5.3. The User enters the bank card details on the Uzum Bank payment page. The Executor does not receive or store the card number, its expiry date or its security code. From the payment information, the Executor stores the order number and the payment amount, status and date.

5.4. The payment is confirmed using 3-D Secure technology: the bank that issued the card confirms the transaction, usually with a one-time code.

5.5. Payment is deemed made when Uzum Bank has confirmed the payment. After confirmation, the paid Plan and Extra Answers are activated in the Account automatically. If the Plan has not been activated after the money was debited, report this using the contacts in Section 16, stating the date and amount of the payment.

5.6. For each payment through Uzum Checkout, a fiscal receipt in soums is generated, in which the Executor is indicated as the seller. The receipt is generated automatically upon payment. If you have not received the receipt, request it using the contacts in Section 16.

5.7. The Executor does not make automatic (recurring) charges to the User’s card: the User makes and confirms each payment personally.

5.8. If the parties have concluded a separate written agreement (for example, for a Plan with individual terms), the payment procedure and method are determined by that agreement.

6. Refunds

6.1. The User may at any time cancel the services and demand a refund for services that have not yet been rendered, subject to clause 7.2.

6.2. Unless otherwise provided by the legislation of the Republic of Uzbekistan or by a separate written agreement of the parties, the refund amount equals the amount paid less the cost of the services actually rendered up to the day the request is received:

if the Plan was not activated, the amount paid for it is refunded, subject to clause 6.3; if the Plan was not activated after payment because of a failure on the Executor’s side, clause 6.4 applies;
services under a Plan are deemed rendered in proportion to the number of days of the Paid Period that have elapsed from the day it began to the day the request is received. For example, if a Plan was paid for a month (30 days) and the request is received 10 days after the start of the period, 20/30 of the Plan price is refunded. If the paid period has not yet begun (clause 4.4), its entire price is refunded;
Extra Answers already sent by the AI Agent are deemed rendered at the moment they are sent and are not refunded; the price of Extra Answers that have not yet been sent is refunded at their purchase price;
the unused remainder of the Balance is refunded up to the amounts actually paid in by the User; funds debited from the Balance for AI Answers already sent are not refunded.

6.3. The payment institution’s fee (clause 5.2) is not refunded in the case of a refund under clause 6.2. If money is refunded under clause 6.4, the fee is refunded as provided in that clause.

6.4. If, through the Executor’s fault, a service was not rendered or the Service was unavailable, or if the Executor terminated access to the Service on its own initiative, the User is entitled, at the User’s choice:

to receive a refund of: if the service was not rendered at all or the Executor terminated access — the entire amount paid for the current Paid Period, the price of unsent Extra Answers and the remainder of the Balance (up to the amounts actually paid in by the User); if the Service was unavailable — the amount attributable to the period of unavailability. In these cases, the payment institution’s fee paid on the refunded amount is also refunded;
to have this amount credited towards payment for the next period;
if the Service was unavailable, to extend the Paid Period by the period of unavailability.

Clause 6.4 does not apply if access was terminated because of the User’s breach of the Offer (clause 7.2) or at the demand of competent authorities (clause 12.3). The AI Agent ceasing to send AI Answers once the paid AI Answers have been used up (clause 4.7) and the suspension of paid functions for non-payment are not deemed termination of access on the Executor’s initiative.

6.5. A refund request is sent by e-mail to [email protected] or to support on Telegram at @xasanov49. In the request, state the Account’s phone number and the date and amount of the payment (or the order number) and, if the refund is required under clause 6.4, what the Executor’s breach consists of. The Executor requests additional information confirming identity or the fact of payment only if, without it, it cannot be established that the request is submitted by the Account holder or the payer.

6.6. The Executor considers the request and sends a response, including a reasoned refusal, no later than 10 (ten) Business Days from the day the request is received; in the event of a positive decision, the Executor processes the refund within the same period. The response is sent by the same means by which the request was received. Money is refunded as follows:

for payments through Uzum Checkout — through Uzum Bank to the same bank card from which the payment was made, in accordance with the legislation of the Republic of Uzbekistan and the rules of Uzum Bank. The time it takes for the money to be credited to the card after the refund has been processed depends on Uzum Bank and the bank that issued the card;
for payments made by other methods before the Service switched to Uzum Checkout, and for the remainder of the Balance — by bank transfer to the bank account specified by the User or by another method agreed with the User, in accordance with the legislation of the Republic of Uzbekistan.

If the money cannot be refunded to the card, the parties agree on another refund method in accordance with the law.

6.7. In the case of a refund in connection with the User’s cancellation of the services (clause 6.1), the refund amount is calculated as of the day the request is received, and from that day the Plan and the Extra Answers for which money is refunded cease to be in effect. If the refund is refused, the Plan remains in effect until the end of the Paid Period.

6.8. It is recommended to submit a refund request before deleting the Account: after deletion, it is more difficult for the Executor to confirm that the payment was made by you.

6.9. The remaining Balance paid in before September 30, 2026 is converted by the Executor, once, into Extra Answers at a price of 90 (ninety) sum per AI Answer; a remainder smaller than the price of one answer (no more than 89 sum) is written off. The conversion is shown in the Workspace. Extra Answers received through the conversion are refunded under this Section as Extra Answers paid for at the same price.

7. Rules of use and prohibited actions

7.1. When using the Service, the User undertakes to comply with the legislation of the Republic of Uzbekistan, the Offer and the rules of the connected platforms (Instagram, Facebook, Telegram). In particular, it is prohibited to:

send spam, unsolicited mass messages and intrusive notifications;
violate the rules and terms of use of social networks and messengers, including the limits of their APIs;
distribute illegal, fraudulent, misleading or harmful content;
violate the rights of third parties, including intellectual property rights and the right to privacy;
attempt unauthorized access, circumvention of restrictions, or disruption of the operation or security of the Service;
use the Service to process personal data without proper legal grounds and consents.

7.2. A breach of this Section or of Section 13 may result in suspension or termination of access to the Service, as well as liability in accordance with the law. If access is terminated because of such a breach, money for the remaining part of the Paid Period is not refunded and clause 6.4 does not apply; the price of unsent Extra Answers and the remainder of the Balance are refunded in accordance with clause 6.2.

8. Intellectual property

8.1. The exclusive rights to the Service, including the program code, design, interfaces, trademarks, texts and other elements, belong to the Executor or its licensors and are protected by the legislation of the Republic of Uzbekistan. The Offer does not grant the User any rights other than the right to use the Service within the chosen Plan.

8.2. The rights to the Content remain with the User or other right holders. The User grants the Executor the right to use the Content solely to the extent necessary to provide the services (storage, processing, transfer through integrations). The User warrants that the User holds the rights to the Content the User places.

9. Liability

9.1. To the maximum extent permitted by the legislation of the Republic of Uzbekistan, the Service is provided “as is”. The Executor does not guarantee that the Service will meet all of the User’s expectations and work without errors and interruptions, and is not liable for:

the User’s lost profits, indirect or incidental losses;
actions of third parties, including social networks, messengers, payment institutions and providers;
consequences of using or being unable to use the Service caused by the User’s breach of the Offer or of platform rules;
the accuracy and legality of Content placed by the User.

9.2. The AI Agent’s answers are generated automatically based on the User’s settings and knowledge base and may contain inaccuracies. The User is responsible for checking the settings and information that the User provides to the AI Agent.

9.3. The Executor’s aggregate liability for any claims related to the Service is limited to the amount actually paid by the User for the services for the period in which the grounds for the claim arose, unless otherwise established by mandatory provisions of the law.

10. Service availability

10.1. The Executor strives to ensure stable operation of the Service but does not guarantee that it will operate without interruptions and errors. Planned and unplanned interruptions related to maintenance, updates, failures or actions of third parties are possible.

10.2. Service level parameters (SLA) may be established by a separate agreement. If the Service was unavailable through the Executor’s fault, the User has the rights specified in clause 6.4. Interruptions caused by actions of the third parties specified in clause 9.1 are not deemed unavailability through the Executor’s fault.

11. Personal data

11.1. Personal data is processed in connection with the use of the Service in accordance with the Privacy Policy and the Law of the Republic of Uzbekistan “On Personal Data” No. ZRU-547. The Privacy Policy also lists the third parties to which data is transferred for the operation of the Service, including those located outside the Republic of Uzbekistan.

11.2. With respect to the personal data of Customers of the User, the User is the owner and operator of such data within the meaning of Law No. ZRU-547. By accepting the Offer, the User instructs the Executor to process such data to the extent necessary to provide the services under the Offer, as described in the Privacy Policy, including transferring it to the recipients specified therein, including those located outside the Republic of Uzbekistan. The Executor does not use such data for its own purposes. The User undertakes to have a lawful basis for such processing, including for transferring the data to these recipients and for its cross-border transfer, to obtain the consent of Customers of the User where it is required, and to inform them of this processing.

12. Term, suspension and termination

12.1. The agreement is in effect from the moment the Offer is accepted until the agreement is terminated.

12.2. The User may at any time stop using the Service and delete the Account. The deletion procedure is described in Section 9 of the Privacy Policy, and refunds in Section 6.

12.3. The Executor may suspend or terminate access to the Service:

if the User breaches the Offer;
if there are signs of fraud, a security threat or a violation of the rights of third parties;
at the demand of competent authorities in accordance with the law;
in the event of non-payment for services or exhaustion of the Answer Package and Extra Answers — only by suspending paid functions until payment (clause 4.7).

12.4. After access is terminated, the User’s data is processed and deleted in the manner described in the Privacy Policy.

13. Measures to limit and control the risks of fraudulent transactions

13.1. The Executor informs Users of the measures to prevent and limit the risks of fraudulent transactions in accordance with the legislation of the Republic of Uzbekistan and the requirements of the Bank. In this Section, the “Bank” means the bank through which the Executor accepts payment by bank cards on the Website and in the Workspace (the acquirer); it may differ from the bank with which the Executor’s settlement account is opened (Section 16). The Executor acts as a merchant accepting card payments, and the User as its customer.

13.2. The Executor controls and limits suspicious transactions in the following ways:

checking payments for signs of fraud: a Plan and Extra Answers paid for by card are provided only after Uzum Bank has confirmed the payment; the Executor checks the payment status directly with Uzum Bank;
restricting transactions that raise suspicion with the Bank’s security system;
using secure data transmission channels (HTTPS); bank card details are entered only on the Uzum Bank payment page and are not transferred to the Executor;
identification and verification of Users: the User logs in to the Account with the phone number and password and, on a new device, also with a one-time SMS code; at payment, the card is verified using 3-D Secure technology by the bank that issued the card;
temporary suspension of transactions when a risk of fraudulent activity is detected;
cooperation with the Bank to prevent unauthorized transactions;
compliance with the terms of the Executor’s agreement with the Bank on accepting payments and with the Bank’s payment security requirements.

13.3. The User undertakes:

not to disclose the User’s personal data, passwords, confirmation codes and bank card details to third parties;
to notify the Executor immediately of suspicious transactions;
to comply with the rules for the safe use of electronic payment systems.

13.4. The Executor may restrict or reject a transaction if signs of fraud or a breach of security requirements are detected.

13.5. The Executor does not ask Users for their password, SMS codes, full bank card number, card expiry date or security code (CVV/CVC) by phone, in messengers or by e-mail. Do not disclose them to anyone.

13.6. If you notice a transaction that you did not make or receive a confirmation code that you did not request, contact the Executor immediately using the contacts in Section 16 and contact the bank that issued your card. The Executor will take the measures available to it and report the incident to the Bank.

14. Governing law and dispute resolution

14.1. The Offer and the relationship of the parties, including relations concerning payment and refunds, are governed by the law of the Republic of Uzbekistan.

14.2. The parties resolve disputes through negotiations and the pre-trial claims procedure. A claim is sent by e-mail to [email protected] or to support on Telegram at @xasanov49. The Executor responds to a claim no later than 10 (ten) Business Days from the day it is received, by the same means by which it was received.

14.3. If a dispute cannot be settled, it is resolved in court at the Executor’s location, unless otherwise provided by the legislation of the Republic of Uzbekistan.

15. Amendments to the Offer

15.1. The Executor may amend the Offer. The current version is published on the Website at mated.one/terms/; the date of the version is shown at the beginning of the document. A new version takes effect from the day it is published on the Website, unless a later date is specified in it.

15.2. The Executor may notify the User of material changes in the Workspace or via the contacts specified in the Account. Continued use of the Service after the changes take effect means acceptance of the new version. If the User does not agree with the changes, the User may stop using the Service and demand a refund in accordance with Section 6.

15.3. The changes do not alter the price and terms of an already paid period or of purchased Extra Answers.

16. Details and contacts

YaTT (individual entrepreneur) XASANOV SHAXZOD RUSTAM O‘G‘LI
PINFL (STIR, taxpayer number): 52211056450050
State registration certificate No. 7402538 of 8 January 2026
Address: 18/60 Feruza Street, Feruza mahalla, Ulugbek town, Mirzo-Ulugbek district, Tashkent, Uzbekistan
Settlement account: 20218000507020046001
Bank: JSCB “Kapital bank” (АКБ «Капитал банк»)
MFO (bank code): 01158
Phone: +998 20 005 22 11
E-mail: [email protected]
Support on Telegram: @xasanov49

Send refund requests and claims by e-mail or to support on Telegram. Report a suspicious transaction by any of these means or by phone.

Current document: mated.one/terms/